FAQ's

Q.1. Do I need an account?

An account is not required, we accept Mastercard and Visa for courier bookings, however an account with Power Couriers will provide you a discounted rate.

Q.2. Does Power Couriers carry furniture?

We reccommend using a specialist furniture carrier who can provide the appropriate packing and lifting arrangements to care for your valuable pieces.

Q.3. Can Power Couriers send my parcel intrastate/interstate?

We can, however we focus our service on "Time Critical - Urgent" on demand deliveries. Direct Drive service quotations are available upon request, for the not so urgent we recommend an Air Freight company who specialise in interstate deliveries.

Q.4. I only have the post office box address, can Power Couriers deliver this for me?

We can only deliver to a valid street address, the post office won't accept them.

Q.5. How early or late can I book a job?

Our office hours are 7.30am to 6.00pm Monday to Friday. Bookings made late in the day can be subject to availablity of suitable vehicles, traffic etc.
Should you require a courier outside those hours, pre bookings can be arranged (applicable after hours fees will apply).

Q.6. Can Power Couriers deliver fresh food?

We sure can, due to regulations we must do this on a direct (bullet) service. Helps protect the integrity of your food delivery. Especially from hungry drivers!

Q.7. I want to pay my monthly account by credit card?

Power Couriers accepts Visa or Mastercard without any surcharge to settle monthly accounts.

Q.8. Can I travel with the courier driver?

While our couriers would love the company, regulations and insurance prevent us from offering a ride.

Q.9. Can I book a delivery and the receiver pay for the courier charge?

We can only accept the booking from the account holder or the person paying for the job.